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FAQ

Candela DVD Software can be installed in Windows Vista SP2 (Build 6002) / Windows 7 SP1 (Build 7601) /  Windows 8 and Windows 10.

You need .NET Framework 4.6 and flash player installed to install & run Candela, Don’t worry, all needed files are included with the DVD. Simply run dotNetChecker.exe and it will install all needed software and open up Candela Installer for you.

Copy the files in the DVD to a removable storage and use it to install Candela. But make sure to select Copy all files to hard disk option in Advanced Setup mode.

Install Candela using the Advance Setup mode in the bottom right corner in the first screen of the installer. Select Copy all files to hard disk option before installing.

(a)Limited Warranty. Candela warrants that, for ninety (90) days from the date you acquired it from us or our authorized dealer (1) the Software will perform substantially in accordance with the user documentation accompanying the Software, and (2) the media on which the Software is provided to you will be free from defects in materials and workmanship under normal use and service. The limited warranty set forth above shall not apply to any software which Candela determines in good faith has been subject to misuse, neglect, improper installation, repair, alteration or damage by you.
(b)Exclusive Remedies. Candela’s entire liability and your sole and exclusive remedy for breach of the foregoing warranty shall be, at our option, to either (1) return the price you paid, or (2) repair or replace the Software or media that does not meet the foregoing limited warranty if it is returned to Candela with a copy of your receipt. This limited warranty is void if the failure of the Software is caused by accident, abuse, or violation of this Agreement. Any replacement Software will be warranted as above for the remainder of the original warranty period, or thirty (30) days from the date it is shipped to you, whichever is longer. (c) WARRANTY DISCLAIMER. CANDELA DOES NOT WARRANT THAT THIS SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE EXTENT ALLOWED BY LAW, CANDELA EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. (d) Warranty inquiries may be sent to: Candela Learning Technologies (Pvt) Ltd., No 77 Nungamugoda Road Kelaniya, Sri Lanka.

NOTICE. READ THIS AGREEMENT CAREFULLY. THIS LEGAL DOCUMENT IS AN AGREEMENT (THE “AGREEMENT”)BETWEEN YOU AND CANDELA LEARNING TECHNOLOGIES (PVT) LTD. (CANDELA). CANDELA IS WILLING TO LICENSE TO YOU THE COPY OF THE COMPUTER PROGRAMS, SOFTWARE, DOCUMENTATION, DATA, AND OTHER CONTENT CONTAINED ON THE DVD-ROM THAT YOU HAVE JUST LOADED (THE “SOFTWARE”) ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END-USER LICENSE AGREEMENT. BY CLICKING THE BUTTON LABELED “YES” THAT IS DISPLAYED BELOW AND INSTALLING THE SOFTWARE FROM THE ENCLOSED DVD-ROM, YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CLICK ON THE BUTTON LABELED “NO” DISPLAYED BELOW AND PROMPTLY RETURN THE UNUSED DVD-ROM AND ALL ACCOMPANYING MATERIALS IN THIS PACKAGE, ALONG WITH PROOF OF PAYMENT, TO CANDELA OR TO THE AUTHORIZED DEALER FROM WHOM YOU OBTAINED IT FOR A REFUND OF THE PRICE YOU PAID.

  1. Ownership and License.  This is a license agreement and NOT an agreement for sale.  Candela continues to own the Software, including all copies that you are authorized by this agreement to make.  Your rights to use the Software are specified in this Agreement, and Candela retains all rights not expressly granted to you in this Agreement.
  2. Right to Install and Use.  You may install and use the Software on one single-user computer in your possession.  The Software is “installed” on a computer when it is placed on a computer’s hard drive, DVD-ROM drive, or any other secondary storage device.  The Software is “in use” on a computer when it is executed or loaded into the computer’s RAM or other primary memory. You may not under any circumstances have the Software installed or in use on two or more computers at the same time. The Software can be used only up to the period of usage mentioned in the DVD-ROM Packaging.
  3. Prohibited Uses.  You may not, without written permission from Candela:

(a) Use, copy, modify, merge, or transfer copies of the Software except as expressly authorized in this Agreement;

(b) Use any back-up or archival copies of the Software (or allow someone else to use such copies) for any purpose other than to replace an original copy if it is destroyed or becomes defective;

(c) Disassemble, decompile, or “unlock,” reverse translate, or in any manner decode the Software for any reason;

(d) Place the Software onto a server so that it is accessible via a local area or public network such as the Internet; or

(e) Sublicense, lease, or rent the Software.

  1. LIMITED WARRANTY

(a)Limited Warranty.  Candela warrants that, for ninety (90) days from the date you acquired it from us or our authorized dealer (1) the Software will perform substantially in accordance with the user documentation accompanying the Software, and (2) the media on which the Software is provided to you will be free from defects in materials and workmanship under normal use and service.  The limited warranty set forth above shall not apply to any software which Candela determines in good faith has been subject to misuse, neglect, improper installation, repair, alteration or damage by you.

(b)Exclusive Remedies.  Candela’s entire liability and your sole and exclusive remedy for breach of the foregoing warranty shall be, at our option, to either (1) return the price you paid, or (2) repair or replace the Software or media that does not meet the foregoing limited warranty if it is returned to Candela with a copy of your receipt.  This limited warranty is void if failure of the Software is caused by accident, abuse, or violation of this Agreement.  Any replacement Software will be warranted as above for the remainder of the original warranty period, or thirty (30) days from the date it is shipped to you, whichever is longer.

(c) WARRANTY DISCLAIMER.  CANDELA DOES NOT WARRANT THAT THIS SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE.  TO THE EXTENT ALLOWED BY LAW, CANDELA EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  

(d)Warranty inquiries may be sent to:  Candela Learning Technologies (Pvt) Ltd., No 77 Nungamugoda Road Kelaniya, Sri Lanka.

  1. LIMITATION OF LIABILITY.  CANDELA’S LIABILITY TO YOU FOR ANY LOSSES SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE AMOUNT YOU ORIGINALLY PAID FOR THE SOFTWARE, IF ANY.  IN NO EVENT WILL CANDELA BE LIABLE TO YOU FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) ARISING OUT OF OR IN CONNECTION WITH THE LICENSE GRANTED UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, OTHER LOSSES SUSTAINED AS A RESULT OF INJURY TO ANY PERSON, LOSS OF OR DAMAGE TO PROPERTY, OR CLAIMS OF THIRD PARTIES, EVEN IF CANDELA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  

Welcome to Candela Learning Technologies PVT Ltd
These terms and conditions outline the rules and regulations for the use of Candela Learning Technologies PVT Ltd’s Website.
Candela Learning Technologies PVT Ltd is located at:
77, Nunugamgoda Road, Kelaniya – 11600, Sri Lanka

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Candela Learning Technologies PVT Ltd’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Sri Lanka. Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies We employ the use of cookies. By using Candela Learning Technologies PVT Ltd’s website you consent to the use of cookies in accordance with Candela Learning Technologies PVT Ltd’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies. License Unless otherwise stated, Candela Learning Technologies PVT Ltd and/or it’s licensors own the intellectual property rights for all material on Candela Learning Technologies PVT Ltd. All intellectual property rights are reserved. You may view and/or print pages from http://www.candelalearning.lk/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:
Republish material from http://www.candelalearning.lk
Sell, rent or sub-license material from http://www.candelalearning.lk
Reproduce, duplicate or copy material from http://www.candelalearning.lk

Redistribute content from Candela Learning Technologies PVT Ltd (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Candela Learning Technologies PVT Ltd does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions ofCandela Learning Technologies PVT Ltd, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Candela Learning Technologies PVT Ltd shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Candela Learning Technologies PVT Ltd. reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions. You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary rights of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Candela Learning Technologies PVT Ltd a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:
commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with the editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@candelalearning.lk. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Candela Learning Technologies PVT Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement. Iframes Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site. Reservation of Rights We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.
Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph, and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

If you have any queries regarding any of our terms, please contact us.

Welcome to our Privacy Policy
— Your privacy is critically important to us.
Candela Learning Technologies PVT Ltd. is located at:

Candela Learning Technologies PVT Ltd.
77, Nunugamgoda Road, Kelaniya
0117670650
It is Candela Learning Technologies PVT Ltd.’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.candelalearning.lk (hereinafter, “us”, “we”, or “www.candelalearning.lk”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

– Website Visitors
Like most website operators, Candela Learning Technologies PVT Ltd. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Candela Learning Technologies PVT Ltd.’s purpose in collecting non-personally identifying information is to better understand how Candela Learning Technologies PVT Ltd.’s visitors use its website. From time to time, Candela Learning Technologies PVT Ltd. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Candela Learning Technologies PVT Ltd. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.candelalearning.lk blog posts. Candela Learning Technologies PVT Ltd. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

– Gathering of Personally-Identifying Information
Certain visitors to Candela Learning Technologies PVT Ltd.’s websites choose to interact with Candela Learning Technologies PVT Ltd. in ways that require Candela Learning Technologies PVT Ltd. to gather personally-identifying information. The amount and type of information that Candela Learning Technologies PVT Ltd. gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.candelalearning.lk to provide a username and email address.

– Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

– Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Candela Learning Technologies PVT Ltd. and does not cover the use of cookies by any advertisers.

– Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

– Protection of Certain Personally-Identifying Information
Candela Learning Technologies PVT Ltd. discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Candela Learning Technologies PVT Ltd.’s behalf or to provide services available at Candela Learning Technologies PVT Ltd.’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Candela Learning Technologies PVT Ltd.’s website, you consent to the transfer of such information to them. Candela Learning Technologies PVT Ltd. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Candela Learning Technologies PVT Ltd. discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Candela Learning Technologies PVT Ltd. believes in good faith that disclosure is reasonably necessary to protect the property or rights of Candela Learning Technologies PVT Ltd., third parties or the public at large.
If you are a registered user of http://www.candelalearning.lk and have supplied your email address, Candela Learning Technologies PVT Ltd. may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Candela Learning Technologies PVT Ltd. and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Candela Learning Technologies PVT Ltd. takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

– Aggregated Statistics
Candela Learning Technologies PVT Ltd. may collect statistics about the behavior of visitors to its website. Candela Learning Technologies PVT Ltd. may display this information publicly or provide it to others. However, Candela Learning Technologies PVT Ltd. does not disclose your personally-identifying information.

– Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

– Cookies
To enrich and perfect your online experience, Candela Learning Technologies PVT Ltd. uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Candela Learning Technologies PVT Ltd. uses cookies to help Candela Learning Technologies PVT Ltd. identify and track visitors, their usage of http://www.candelalearning.lk, and their website access preferences. Candela Learning Technologies PVT Ltd. visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Candela Learning Technologies PVT Ltd.’s websites, with the drawback that certain features of Candela Learning Technologies PVT Ltd.’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Candela Learning Technologies PVT Ltd.’s use of cookies.

– E-commerce
Those who engage in transactions with Candela Learning Technologies PVT Ltd. – by purchasing Candela Learning Technologies PVT Ltd.’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Candela Learning Technologies PVT Ltd. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Candela Learning Technologies PVT Ltd.. Candela Learning Technologies PVT Ltd. does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

– Business Transfers
If Candela Learning Technologies PVT Ltd., or substantially all of its assets, were acquired, or in the unlikely event that Candela Learning Technologies PVT Ltd. goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Candela Learning Technologies PVT Ltd. may continue to use your personal information as set forth in this policy.

Privacy Policy Changes
Although most changes are likely to be minor, Candela Learning Technologies PVT Ltd. may change its Privacy Policy from time to time, and in Candela Learning Technologies PVT Ltd.’s sole discretion. Candela Learning Technologies PVT Ltd. encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


If you have any questions about this Privacy Policy, please contact us via or phone.

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